December 7th, 2009 by Shannon Newton
We have always used GetSatisfaction as a lifeline for our customers in need of support, and a channel for exchanges about ideas and questions. We use customer recommendations to decide what features and improvements to focus on. The large majority of what we’ve built directly responds to requests users share with us, and already our service integrates dozens of features initiated and enhanced through the feedback provided by GetSatisfaction in particular.
To make that easier, we have embeded the GetSatisfaction tab into our site. Better yet, we now share a single sign-on so customers who want to leave feedback don’t have to log on to their service separately or even have a GetSatisfaction account. You can now do everything right within the security of your Market7 project.
So try it out and let us know what you think (both good and bad) it’s the way we will get better.
December 7th, 2009 by Seth Kenvin
Of course, we do have several neat, new features implemented in this release (click any of the images to enlarge):
Shadow-text in draft mode of scripts to clarify where character-name & spoken dialog go:
Script Shadow Text
Ability to click into & manually overwrite comment placement time in annotative player for precise placement:
Comment Time Overwrite
Feedback tab prominently available on every page to interact with us on questions comments etc.:
That last one is part of a broader initiative of ours for better communication with our users about their use of video.Market7 integrated within the service itself, on which Shannon will expand in upcoming blog posts.