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GetSatisfaction Now Integrated Within video.Market7

December 7th, 2009 by Shannon Newton

Feedback tab doubles as voice in product development

We have always used GetSatisfaction as a lifeline for our customers in need of support, and a channel for exchanges about ideas and questions. We use customer recommendations to decide what features and improvements to focus on. The large majority of what we’ve built directly responds to requests users share with us, and already our service integrates dozens of features initiated and enhanced through the feedback provided by GetSatisfaction in particular.

To make that easier, we have embeded the GetSatisfaction tab into our site. Better yet, we now share a single sign-on so customers who want to leave feedback don’t have to log on to their service separately or even have a GetSatisfaction account. You can now do everything right within the security of your Market7 project.

So try it out and let us know what you think (both good and bad) it’s the way we will get better.

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video.Market7 Release from Dec 5 ’09

December 7th, 2009 by Seth Kenvin

We’re Under The Hood

Extensive recent interaction with users reveals that value from our service can improve with better performance from our site, largely faster responsiveness on page loads and other user activities. This has been our primary focus the last couple of releases, and will continue to be our emphasis through year end. Like always, we have tons & tons of ideas for new features and entirely new modules, and we can hardly wait to get back to constructing those, but for now we’re prioritizing infrastructural upgrades. Some of the recent enhancements include implementing a new approach to load balancing for consistent service availability and tuning our JavaScript to reduce (/eliminate?) “slow script” warnings especially in Internet Explorer — our engineers will be posting soon to elaborate on the steps we’re taking.

Of course, we do have several neat, new features implemented in this release (click any of the images to enlarge):

Shadow-text in draft mode of scripts to clarify where character-name & spoken dialog go:

Script Shadow Text

Script Shadow Text

Ability to click into & manually overwrite comment placement time in annotative player for precise placement:

Comment Time Overwrite

Comment Time Overwrite

Feedback tab prominently available on every page to interact with us on questions comments etc.:

Feedback Tab

Feedback Tab

That last one is part of a broader initiative of ours for better communication with our users about their use of video.Market7 integrated within the service itself, on which Shannon will expand in upcoming blog posts.

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