December 7th, 2009 by Shannon Newton
We have always used GetSatisfaction as a lifeline for our customers in need of support, and a channel for exchanges about ideas and questions. We use customer recommendations to decide what features and improvements to focus on. The large majority of what we’ve built directly responds to requests users share with us, and already our service integrates dozens of features initiated and enhanced through the feedback provided by GetSatisfaction in particular.
To make that easier, we have embeded the GetSatisfaction tab into our site. Better yet, we now share a single sign-on so customers who want to leave feedback don’t have to log on to their service separately or even have a GetSatisfaction account. You can now do everything right within the security of your Market7 project.
So try it out and let us know what you think (both good and bad) it’s the way we will get better.