Finding Satisfaction in User Feedback
March 20th, 2008 by Shannon Newton
We needed a way to talk directly with our customers that was better than saving emails describing bugs they encountered or features they want to encounter. Our solution was Get Satisfaction, a place where anyone can go and “talk” about their favorite product. (”talk” includes complaints, ideas, requests, and props)
We love our Get Satisfaction. We are using it to interface directly with our customers. It’s my favorite price: free (though I suspect they will want some money from us at some point). We have already implemented a change to our software based on feedback from one of our customers via the site. (Side note, the GS team was EXTREMELY helpful in assisting in our setup)
