We needed a way to talk directly with our customers that was better than saving emails describing bugs they encountered or features they want to encounter. Our solution was Get Satisfaction, a place where anyone can go and “talk” about their favorite product. (”talk” includes complaints, ideas, requests, and props)
We love our Get Satisfaction. We are using it to interface directly with our customers. It’s my favorite price: free (though I suspect they will want some money from us at some point). We have already implemented a change to our software based on feedback from one of our customers via the site. (Side note, the GS team was EXTREMELY helpful in assisting in our setup)
Dear Users : It’s easy to forget that we are a community and we will need reminders and help in this process.
We don’t exist in a vacuum. We are all working together - all of us engineers, designers, clients, producers - to facilitate a new expectation of what a pleasant experience is.
For this reason I would like to encourage any of our users to know that we value whatever feedback they can give us and that we are interested and concerned about giving them the best possible experience from the best possible research and design.
Each person that spends time crafting something of particular matter to a user is extending themselves towards the important details of what is really going on between the human and the interface; together we take a step towards an interesting and unknown future. It is a future that we are building together. Learning from each other and striving towards something that ultimately remains ineffable.
